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Privacy Policy for EAST COAST COMBAT ACADEMY Effective Date: 01/08/ 2024

1.  At EAST COAST COMBAT ACADEMY , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our martial arts club or engage in our services.

2. I We Collect We may collect personal information from you in various ways, including but not limited to: - Names - Contact information (email, phone number, address) - Date of birth - Emergency contact details - Payment information (credit card details) - Health information (if necessary for participation)

3. How We Use Your Information We use the information we collect for various purposes, including: - To provide and manage our martial arts classes and services - To communicate with you regarding registration, schedules, and special events - To process payments and dues - To comply with legal obligations - To improve our services and enhance your experience

4. Disclosure of Your Information We do not sell or rent your personal information to third parties. We may share your information in the following circumstances: - With third-party service providers who assist us in operating our club and conducting our activities - As required by law or to comply with legal requests - To protect the rights, property, or safety of our club, members, or others

5. Security of Your Information We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights You have the right to: - Access the personal information we hold about you - Request corrections to any inaccuracies in your personal information - Request deletion of your personal information in certain circumstances

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or by other means.

#8. Contact Us If you have any questions about this Privacy Policy, please contact us: EAST COAST COMBAT ACADEMY 07468977962

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Cancellation Policy for Direct Debit Membership Payments

 

1. Overview  

We aim to provide our customers with flexibility and transparency in managing their memberships. This policy outlines the process for canceling your direct debit membership and any relevant terms and conditions.

 

2. Cancellation Requests  

To ensure your cancellation is completed appropriately, cancellations must be requested at least 1 day before the next payment due date. Cancellations can be made through the following methods: Contacting us through our contact numberr 07468977962 or via social media.

 

3. Confirmation of Cancellation  

Upon receiving your cancellation request, we will send you a confirmation message. If you do not receive a confirmation, please contact us to ensure your request has been processed.

 

4. Refunds  

- All cancellation requests must be received prior to the payment due date to avoid being charged for the upcoming billing cycle.

- If a cancellation is successfully processed before the due date, no further payments will be taken, and you will retain access to the membership until the end of the current billing cycle.

- Refunds for payments already processed cannot be issued if cancellation is not received prior to the due date.

 

5. Special Circumstances  

We understand that exceptional circumstances may arise. If you believe you have a valid reason for a late cancellation, please reach out to our customer service team for consideration.

 

6. Policy Changes  

We reserve the right to amend this cancellation policy at any time. Any changes will be communicated accordingly, and existing members will have the opportunity to review the changes.

 

7. Contact Us  

For any questions or additional information regarding this cancellation policy, please do not hesitate to contact our customer support team 

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